Refund policy

We have a 14 day return policy, meaning you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it in, unworn and unused, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
To request a return, please email us at info@Wa-Denim.com, with an attached photo of the defect. If your return is accepted, we will send you a return shipping label, as well as the instructions on how and where to send your package. Any item sent back to us without requesting a return as above will not be accepted.
You can always contact us for any questions regarding a return at info@Wa-Denim.com

Damages and issues

Please inspect your items upon receipt and contact us immediately if any item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it as necessary.

【Transfer of denim indigo dye】
Due to the transferable nature of denim indigo dye, do not wash the product with other items to avoid any color transfer. We apply an Aptness treatment to give a strong water repellent finish to the KIMONO fabric. Although in some cases, the KIMONO fabric may have the denim indigo dye transferred when washed or dried during manufacturing, the transferred dye can be removed or become less noticeable with further washing. We appreciate your understanding of this product specific nature. We recommend using a store-bought special cleaner for silk.

Exchanges

The fastest way to ensure an exchange to your desired item is to firstly return the item you received, and once the return is accepted, make a new separate purchase for the desired item.

Refunds

We will notify you once we’ve received and inspected your returned item and inform you whether the refund is approved. If approved, you’ll be automatically refunded on your original payment method. Please also note that it can take some time for your bank or credit card company to process and apply the refund.

【We cannot accept any returns or exchanges if any of the following applies.】
*If item is scratched or stained due to customer circumstances and/or fault
*15 days or more have passed since you received the product
*Product has been used for a purpose other than trial fitting
*Product has been hemmed
*Product was purchased for the purpose of resale
*If you have repeated excessive returns and/or exchanges
*If you request a large volume of returns or exchanges
*Product was bought from a source other than our company